Privacy and cookies

Who is responsible

PILAB, 157 rue Principale, local 102, Saint-Sauveur, Quebec J0R 1R6. Email: info@pilab.ca. Phone: 450-821-8231.

Legal name of the business: 9537-4989 Québec inc. (NEQ 1180735434), which operates PILAB.

Person in charge of personal information protection: the owner of PILAB, at info@pilab.ca.

What we collect

• The contact form (Contact and Classes pages): your name, your email, your phone if you give it, and your message. The form sends nothing from the site: it opens your email app with your message ready to go to info@pilab.ca.
• Your cookie choice (Accept or Decline): it is kept in your browser, on your device. It holds no information about you.
• Audience measurements, only after you accept: pages viewed, clicks on buttons (book, memberships, gift cards, phone, directions, language switch) and device type. Planned tools: Google Analytics 4 and the Meta Pixel.
• Bookings, memberships and purchases: they are handled by Mindbody, not by this site. The schedule shown on the Schedule page is provided by Mindbody and loads only after you accept.
• Gift cards: you buy them on Mindbody, or with the form on the Gift Cards page. That form sends nothing from the site: it opens your email app with your request ready to go to info@pilab.ca (your name, your email, your phone, the amount, and the recipient’s name and a message if you give them).

Why we use it

• To answer your message and tell you about our classes.
• To understand how the site is used, so we can improve it.
• If the Meta Pixel is switched on: to measure the effect of PILAB ads on Facebook and Instagram.
• To manage your bookings and purchases (Mindbody).

We do not sell any personal information.

Your consent

No audience-measurement or advertising tool loads until you click Accept. Declining is as easy as accepting, and the site stays fully usable.

You can change your mind at any time with the button below or with "Cookie settings" at the bottom of every page.

Who receives your information

• The PILAB team, who read the emails sent to info@pilab.ca.
• Mindbody, for bookings and payments.
• Google, if you accept audience measurement.
• Meta, if you accept audience measurement and the Pixel is switched on.

These providers may process data outside Quebec, including in the United States.

How long we keep it

• Emails received at info@pilab.ca: kept in the PILAB mailbox. You can ask for them to be deleted at any time.
• Audience-measurement data: 14 months, the period set in Google Analytics.
• Mindbody data (account, bookings, purchases): kept in Mindbody for as long as your client account exists. You can ask for it to be deleted at info@pilab.ca.
• Your cookie choice: in your browser, until you change or clear it.

Your rights

You can ask to see the information we hold about you, have it corrected, withdraw your consent, ask for it to be deleted, or get it in a structured, commonly used technological format.

Write to info@pilab.ca. We will answer within the time the law allows (30 days).

If you believe your rights are not being respected, you can contact the Commission d’accès à l’information du Québec (cai.gouv.qc.ca).